Shipping

Shipping Policy

Order Processing:

  • Orders are processed within 3–5 business days (excluding weekends and holidays).

  • PLEASE NOTE ALL PRODUCTS ARE MADE TO ORDER.

  • You will receive a confirmation email with tracking details once your order ships.

 

Shipping Methods & Rates:

  • Shipping rates are calculated at checkout based on weight and destination.

  • Standard shipping typically takes 2–7 business days after processing, depending on your location and carrier.

  • We currently ship within the United States. International shipping MAY be available; please check at checkout.

Packaging & Product Care:

  • Body butter is sensitive to heat and may melt during transit, especially in warmer months. This does not affect product quality—simply place the item in a cool area or refrigerate to solidify.

  • Products are made in small batches using natural ingredients. Colors, textures, and scents may vary slightly.

Lost or Stolen Packages:

  • Once your order is marked “delivered” by the carrier, we are not liable for lost, stolen, or misplaced packages. Please ship to a secure location and contact the carrier for assistance if needed.

Incorrect Shipping Information:

  • Please ensure your shipping address is correct. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete addresses.

Shipping Delays:

  • We are not responsible for delays caused by the carrier, incorrect address input, weather conditions, or unforeseen events.dea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference. 

Returns

Return Policy

Returns & Exchanges:

  • Due to the personal care nature of body butter, we cannot accept returns or exchanges once products have been shipped and delivered, except in cases of damage or incorrect items.

  • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will work quickly to resolve the issue.

Refunds:

  • Refunds are only issued for damaged or incorrect products. Items must be unused and in their original packaging.

  • Refunds are processed within 7–14 business days after we receive and inspect the returned item. Shipping costs are not refundable.

Return Exceptions:

  • Used or altered items will not be accepted for return or exchange.

  • Sale items are final and cannot be returned or exchanged.

How to Return an Item:

  1. Email (Info@Original-Tribe.com) to request a return and receive a return authorization.

  2. Mail your item to the address provided in the return instructions.

  3. Include your order number and reason for return.

Restocking Fee:

  • Some returns may be subject to a restocking fee (typically 10%), which will be deducted from your refund.

Additional Notes

  • Allergy Disclaimer: Our products contain natural oils, butters, and essential oils. If you have known sensitivities or allergies, review the ingredient list and perform a patch test before full use. We are not responsible for allergic reactions or skin sensitivities.

  • Storage Tips: Keep products in a cool, dry place, away from direct sunlight or heat sources.